Selected work05 / SaaS / AI / Customer Support

TENANT DASHBOARD

Turning AI customer support into a manageable multi-tenant product.

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A multi-tenant support dashboard for configuring AI chat, handling conversations and tickets, and managing tenant-level support workflows.

This case study focuses on the work and user experience. We do not publish numerical performance claims unless they can be substantiated.

01 / Context

A multi-tenant AI support product needed one clear place to configure assistants, manage support activity and keep each tenant separated.

02 / Direction

Make a technically complex SaaS workflow feel obvious: configure the bot, manage conversations and tickets, and control tenant-level support settings without unnecessary friction.

03 / Scope

Multi-tenant dashboard UX, onboarding flows, AI-chat configuration, support-ticket workflows, role-aware management and SaaS interface design.

TENANT DASHBOARD
VORLEN / SELECTED WORK
SUPPORT WITHOUT CHAOS.
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